APPLY NOW | Porter at Huxton Hotel

Huxton Hotel is a Four Star hotel, with the goal of setting a pace for enjoyable and memorable entertainment. Hospitality at its peak is our goal.

We are recruiting to fill the position below:

Job Title: Porter

Location: Lekki, Lagos
Employment Type: Full-time

Job Description
Position Summary:

• The Porter at Huxton Hotel plays a vital role in providing exceptional guest service by assisting with the handling of luggage, maintaining cleanliness of public areas, and offering assistance to guests.
• This position requires physical stamina, attention to detail, and excellent customer service skills.
• The Porter reports to the Front Office Supervisor or Front Office Manager and collaborates with various departments to ensure a seamless guest experience.

Responsibilities

• Greet guests upon arrival, assist with luggage handling, and provide a warm welcome to create a positive first impression.
• Escort guests to their assigned rooms, explaining hotel facilities, amenities, and room features along the way.
• Offer assistance and provide information to guests regarding local attractions, transportation, and hotel services.
• Maintain cleanliness and tidiness of public areas, including the lobby, entrance, and common areas, ensuring a welcoming and presentable environment.
• Assist with the maintenance and upkeep of luggage storage areas, ensuring efficient storage and retrieval of guest belongings.
• Handle guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations.
• Coordinate with the front desk and other departments to ensure timely delivery of guest requests, such as extra amenities, room service, or transportation arrangements.
• Maintain a working knowledge of the hotel’s facilities, services, and emergency procedures to provide accurate information to guests.
• Monitor and report any suspicious or unauthorized activities in public areas to ensure the safety and security of guests and hotel property.
• Assist with crowd control during peak times, ensuring smooth traffic flow and efficient guest movement in public areas.
• Assist in maintaining an inventory of supplies and equipment needed for porter services, promptly reporting any shortages or maintenance needs.
• Adhere to health and safety regulations, including proper handling and storage of guest luggage, and promptly report any safety hazards or incidents.
• Collaborate with other team members to ensure effective communication and teamwork, supporting a positive work environment.
• Uphold the hotel’s standards of exceptional guest service, professionalism, and courtesy at all times.
• Attend training sessions and meetings as required to enhance skills and knowledge of job responsibilities.

Qualifications

• OND or equivalent; additional certification or training in hospitality is a plus.
• 2 – 4 years relevant work experience.
• Previous experience as a porter or in a similar guest service role is preferred.
• Strong customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.
• Physical stamina and the ability to lift heavy luggage, stand for extended periods, and navigate stairs or crowded areas.
• Attention to detail and organizational skills to ensure accurate handling of guest belongings and timely delivery of requests.
• Basic knowledge of local attractions, transportation options, and hotel services to assist guests with inquiries.
• Ability to work effectively as part of a team and collaborate with colleagues from different departments.
• Professional appearance and demeanor, adhering to the hotel’s grooming and uniform standards.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of health and safety regulations and the ability to follow proper procedures to ensure guest and employee safety.

Application Closing Date
23rd June, 2023.

Method of Application
Interested and qualified candidates should:
APPLY HERE

Note

• No Accommodation. Proximity to the Hotel is key.
• Candidiates living around Osapa London, Jakande, Ikate, Agungi and environs preferred.