Recruitment for Customer Care Service Supervisor at a Reputable Internet Service Provider (ISP) – Ascentech Services Limited

Application Closing Date
28th January, 2022.
Ascentech Services Limited – Our client, a reputable company in the Internet Service Provider (ISP) Industry, is recruiting suitable candidates to fill the position below:
Job Title: Customer Care Service Supervisor
Location: Abuja
Employment Type: Full-time
Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager
Job Responsibilities

  • First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management.
  • Follow-up with the relevant department should in case there is any delay, escalate at deviations.
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised.
  • Ensure Daily Operational Reports are prepared and submitted in time.
  • Ensure efficient operations at the shop by coordinating remedies of issues affecting operations.
  • Ensure Customer Service attitude is exemplified by actions and initiatives.
  • Motivate contribution from colleagues to ensure Customer Delight.
  • Adopt standards for business activities/processes and ensure adherence.
  • Share improvisations with management that can be replicated at all locations/processes.
  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST.

Desired Qualifications and Attributes

  • Candidates should possess a Master’s Degree / Bachelor’s Degree / HND qualification.
  • Experience: Experience 3 to 7 years as a customer care executive in an ISP/Telecom company.
  • Male for gender balance.
  • Relevant Industry Experience, Been on the front end handling customers and team.
  • Should have Planning and organizing skills, also a sharp business acumen.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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