Recruitment for Product Support Officer at the Concept Group

Application Closing Date
24th December, 2021.
The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services – Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova – Bespoke Enterprise IT Solutions Company,Percy Aitkins – Bureau De Change.
We are recruiting to fill the position below:
Job Title: Product Support Officer
Location: Lagos
Employment Type: Full-time
Duties & Responsibilities

  • Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly
  • Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders
  • Support the team in pre and post product deployment
  • Managing product models to ensure they are up to standard in fulfilling product implementation goals.
  • Monitor and effect the adherence of guiding product policies and goals
  • Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
  • Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience
  • Manage and remove obsolete products.
  • Complete all works necessary to support market research need.

Qualifications / Requirements

  • Bachelor’s Degree in Finance, Marketing, Business Administration or other relevant fields
  • 2 years of product management support experience, leading strategic and operational initiatives
  • Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.

Skills / Competencies:

  • Ability to manage stakeholders
  • Excellent analytical, decision-making, and problem-solving skills
  • Competence to analyze financial and non-financial data
  • Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
  • Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).
Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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